TERMS AND CONDITIONS
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are services or digital content, as part of the Radical Revision Programme.
1.2 Why you should read them. Please read these terms carefully before you submit your order. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT RADICAL REVISION AND HOW TO CONTACT US
2.1 Who we are. Radical Revision is a trading name for CG Education Ltd, company number 13555129. Our registered address is 22 Grove Road, Bladon, Oxfordshire, OX20 1RD.
2.2 How to contact us. You can contact us by telephone on 07983 993777 or by writing to us at the address above or by email at info@radicalrevision.co.uk.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 ‘Writing’ includes emails. When we use the words ‘writing’ or ‘written’ in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place once we receive payment for the product(s) you have purchased and you receive a login to our membership portal, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the services.
3.3 Access to our services. Once your order is accepted you will be granted access to the membership portal and the services.
4. OUR SERVICES
4.1 Our services. Our services and digital content includes:
a) 6 online Revision Workshops, available to watch on demand or live if that is the package that you have purchased;
b) A library of documents to support students;
c) Access to a dedicated email address & Facebook group for ongoing support.
4.2 Our guarantee. We will ensure that we provide students with the tools they need to revise and study for exams. However, we can make no guarantee as to whether any particular grade or result will be achieved once the materials have been completed.
5. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 Your rights to end the contract).
6. OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes to the services. We may change the services:
a) to reflect changes in relevant laws; and
b) to implement minor technical adjustments and improvements, for example to address a security threat or update content. These changes may affect your use of the services for a temporary period, which we will try to keep to a minimum and which you will be notified of in advance.
6.2 More significant changes to the products and these terms. In addition, we may make the following changes to these terms or the services, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received:
a) Updates to the document library to add, remove or update content;
b) Changes to the live workshops on offer, including the content, time and dates of delivery.
6.3 Any changes made to digital content will always be in line with the overall description provided to you prior to purchasing the services.
7. PROVIDING THE SERVICES
7.1 When we will provide the services. We will supply the services and digital content to you until the end of the Academic Year in which you subscribe or you cancel the subscription in line with Clause 12 or you end the contract as described in Clause 8 or we end the contract by written notice to you as described in Clause 10.
7.2 We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
7.3 Reasons we may suspend the supply of products to you. We may have to suspend the supply of services to:
a) deal with technical problems or make minor technical changes;
b) update the services to reflect changes in relevant laws and regulatory requirements;
c) make changes to the services as requested by you or notified by us to you (see Clause 6).
7.4 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. If we have to suspend the services for longer than 5 days in any 30 day period we will adjust the price so that you do not pay for products while they are suspended, and refund you accordingly. You may contact us to end the contract for services if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the services in respect of the period after you end the contract.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or a service re-performed or to get some or all of your money back), see Clause 11;
b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;
c) If you have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
d) In all other cases (if we are not at fault and there is no right to change your mind), see Clause 8.6.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:
a) We have told you about an upcoming change to the services or these terms which you do not agree to (see Clause 6.2);
b) We have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
c) there is a risk that supply of the services may be significantly delayed because of events outside our control;
d) We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; or
e) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
a) digital products after you have started to download or stream these; and
b) services, once these have been completed, even if the cancellation period is still running.
8.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
a) Services (live workshops, or other live online events). You have 14 days after the day of purchase. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
b) Digital content (library of online resources, on-demand recordings). You have 14 days after the day or purchase, or, if earlier, until you start downloading or streaming.
8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see Clause 8.1), you can still end the contract before it is completed, but you will not be eligible for a refund.
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 Tell us you want to end the contract. To end the contract with us, please let me know by post or email. Use the details provided above. Please provide your name, home address, details of the order and, where available, your phone number and email address. There is a model form at Schedule 1.
9.2 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.3 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for services at any time by writing to you if:
a) you do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding you that payment is due;
b) when using the Facebook group or in your communications with us via the dedicated email address you are abusive to members of our staff or other members or you make inappropriate comments or upload inappropriate content or act in any other way unreasonably; or
c) When participating in live workshops or webinars you are disruptive, abusive, make inappropriate comments or act in any other way unreasonably, for example by not allowing other members to participate in the live sessions.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.
11. IF THERE IS A PROBLEM WITH THE SERVICES
11.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us using the details above. We will use all reasonable endeavours to try to resolve any issues you have in the first instance.
11.2 Summary of your legal rights. We are under a legal duty to supply services and digital content that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is digital content, for example access to the library of online resources or recorded workshops, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
a) If your digital content is faulty, you’re entitled to a repair or a replacement.
b) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
c) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation
If your product is services, for example the live workshops, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
12. PRICE AND PAYMENT
12.1 Where to find the price for the product. The price of the services will be the price indicated on the order pages or notified to you before you placed your order. We will take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 12.3 for what happens if we discover an error in the price of the services you order.
12.2 We are not VAT registered and so no VAT applies.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
12.4 When you must pay and how you must pay. We use Stripe to take payments and payment can be made with credit or debit card. You must pay at the time you place your order.
12.5 What to do if you think an amount is wrong. If you think an amount is wrong please contact us promptly to let us know.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or us failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both us and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence of one of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at Clause 11.2; and for defective products under the Consumer Protection Act 1987
13.3 We are not liable for business losses. We only supply the services for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
14.1 How we may use your personal information. We will only use your personal information as set out in my Privacy Policy.
15. OTHER IMPORTANT TERMS
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and CG Education Ltd. No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
THE SCHEDULE 1
MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To [Radical Revision – 22 Grove Road, Bladon, Oxfordshire, OX20 1RD – info@radicalrevision.co.uk]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate